Last updated: 26 September 2026
This policy covers the Kumo Kloud iPhone app, a physical-product catalog for the Kumo WhatsApp community in Indonesia. Kumo Kloud is operated by Ervan Wifanie. For privacy or account questions, email kumo.kloud.id@gmail.com.
Information used by the app
We use your phone number, account identifier, authentication information, membership status and whitelist or block status to create and secure your account and control community access. If an administrator has supplied a name in membership records, it is also held with those records.
For signed-in members, the app stores catalog interactions, including viewed products, likes, favorites, submitted searches and order or share interest. These support your catalog experience and help Kumo understand product interest and provide order service. Guest browsing does not create a member activity record.
Administrators upload product images, videos, descriptions and other catalog information. Product information and protected images are shown according to Guest and Member access settings. Private administrative notes are not included in customer catalog views.
How information is used and shared
Member information is used for account access, community membership and order service. Kumo does not use member data for advertising or promotional broadcasts, sell member data, or track members across other companies’ apps and websites.
Supabase provides authentication, database, file storage and backup services. The service may process technical information such as IP addresses and service logs to operate and secure these functions. Access to member and administrative information is restricted by account permissions.
The administrative product-tagging feature sends product images to OpenAI to suggest searchable product tags. This request does not include member phone numbers, passwords or member activity records. It is not a member chat feature.
When you choose to share an item or contact Kumo through WhatsApp, information you choose to send is handled by WhatsApp under its own privacy policy. The app does not automatically send a WhatsApp message. Orders and payments are arranged outside the app.
Optional device features
Face ID is optional and handled by Apple’s device authentication system; Kumo does not receive your facial biometric data. Microphone and speech access are used only when an administrator starts voice input for product text. Apple may process speech when on-device recognition is unavailable. You can change these permissions in iPhone Settings.
Retention and deletion
Account and membership information is kept while needed to provide membership, account security and order service. You can request permanent account deletion inside the app: open Member, choose Delete account, and confirm. This removes your authentication account, associated member activity and phone entry from the community whitelist. A minimal deletion-processing record may remain so an interrupted deletion can complete safely.
Deletion from the live service does not instantly erase every backup copy or service security log. Backup and service records remain subject to the service provider’s retention processes. Deleting your app account does not delete WhatsApp conversations or order records held outside the app. Contact Kumo to ask about those records or for help accessing, correcting or deleting your information.
Contact and changes
Email kumo.kloud.id@gmail.com for privacy questions or deletion assistance. Never send your password. Updates to this policy will be posted on this page with the updated date.